We wanted to provide feedback on our experience with Susan Caldwell as our real estate agent for the sale of our Oak Ridge home. We selected Susan because of her enthusiasm for wanting to partner with us to sell our home. She saw what we loved about our home. She offered advice about what items to focus our time and money on to prepare our home. On the day the photographer came to take pictures for the listing, she jumped right in to help us do the last minute preparations. She even provided our son assistance when he inadvertently locked himself out of the house while we were on our relocation trip to Colorado. She understood Rick's analytical approach to decision making and used Excel to prepare the list of offers we received to be able to compare and choose the best offer for us.
During the process from beginning to end, she was readily available through phone or texting to answer any questions or concerns we had. We were surprised at how much the real estate market had changed from our prior experiences selling and buying a home. She helped us through the entire process and talked us "off the ledge" a couple of times. She listened to our concerns and offered solutions. She agreed to be our power of attorney on the closing day which allowed us to be able to start our relocation trip to Colorado on time. She kept us updated on the process throughout the day until the deed was recorded.
We give her a 10+ rating for her expertise. She was a positive experience in our relocation process. Our only regret is that she couldn't be our Colorado agent as well!
When I finally decided to put my house on the market in the spring, Susan had a clear and concise plan for selling the house. We went ahead with our plan because we were certain I would have an offer within 24 hours...I had the first offer within 6 hours of listing and I had 3 above full price offers to choose from 24 hours later...Susan greatly exceeded my expectations for a real estate agent. Susan could not have been better at clearly communicating with me and having a detailed, organized process for selling my home.
We have worked with Susan Caldwell for months now in our quest for a new home. She proved to be very professional in assisting us in this endeavor. We had multiple meetings at properties that she coordinated along with associated meetings dealing with other realtors, owners, inspectors, contractors, attorneys, etc.
She focused on what we were looking for, even paying attention to our furniture layout desires and home floor plans that would accommodate our needs. She proved to be proactive in all phases of our pursuit.
We are fully satisfied with the home we just closed on and can’t thank Ms. Caldwell enough for all her work over the past several months. We would suggest her services to everyone and give her a 5 star rating on the entire experience.